Dear customers, Autumn sales and shipping of fruit plants start from September.

Delivery Terms & Conditions

Shipping Information

We ship using GLS Parcel Service to selected European Union countries.
Due to long transport times and the associated frequent plant damages, we do not ship goods to the following EU countries: Bulgaria, Estonia, Greece, Ireland, Latvia, Lithuania, Poland and Portugal.
We are unable to ship Plants outside the EU.

Orders are normally delivered in the sequence in which we receive them. When we start deliveries your order will be put into the queue according to when it was received. You will automatically be advised by email of the expected delivery week. You will be reminded of the delivery by email a few days before delivery and sent an email with full delivery details on the day when the order has been despatched. We normally use a next day carrier service for delivery. We cannot guarantee delivery by or on a specific date. However if have specific requirements in this respect we will do our best to comply. In particular if there is any period when you will be away or do not want your order to be delivered please let us know. There is a box for entering this information at the checkout.

We send an automatic email on the day when your order is despatched with details of the carrier and consignment note number. As we use a next day service delivery will normally be made on the following weekday but may take longer in more remote locations. Please contact us if you have not received your order after 3 working days. Carrier will make only 1 delivery attempt. After first failed attempt at delivery, the package(s) are returned to warehouse.

If your trees are damaged in transit please contact us immediately. Whilst we and our couriers want your trees to arrive in perfect condition, there may occasionally be some minor damage, such as to the tips of branches. This will not affect the future growth of the tree, and in fact it is often desirable to prune the tips of newly-planted fruit trees. However if the damage is serious we will make arrangements to refund / collect or replace the trees. In the meantime please look after them carefully.

If we make a mistake and deliver something different from what you ordered, please let us know by email immediately. We will arrange a replacement or alternative if available, or a refund.

Personal Pickup

With Personal Pickup, you can place your order and then pick it up at our nursery in Limbach.

YOUR DETAILS

Please make sure your contact details, especially your email address and phone number, are accurate and kept up to date in your account details on our website, so that we can get in touch with you if there are problems with your order.
If, when placing your order, you provide us with your email address you will be sent an email confirming your order has been received. This will confirm product details, delivery address, delivery instructions and anticipated delivery dates.


Shipping Costs
Country/Weight 0-2kg 2-3kg 3-5kg 5-10kg 10-15kg 15-20kg 20-25kg 25-30kg 30-40kg
Slovakia 4,80 € 5,10 € 5,40 € 5,70 € 6,30 € 6,90 € 7,80 € 8,40 € 9,60 €
HU 7,80 € 8,40 € 8,70 € 9,30 € 9,90 € 10,50 € 11,10 € 11,70 € 12,60 €
AT, SI, HR, RO 8,70 € 9,60 € 10,50 € 11,10 € 12,30 € 13,80 € 15,60 € 18,60 € 21,60 €
DE, NL, BE 9,90 € 11,40 € 12,30 € 13,80 € 15,30 € 16,80 € 18,00 € 21,00 € 22,80 €
IT, FR, UK, DK 12,30 € 13,20 € 14,10 € 15,00 € 16,20 € 17,40 € 18,60 € 21,60 € 23,40 €
FI, SE, ES 14,70 € 18,60 € 22,20 € 23,40 € 24,90 € 26,40 € 31,20 € 40,20 € 48,00 €

Explanatory:

HU (Hungary), AT (Austria), SI (Slovenia), RO (Romania), HR (Croatia), DE (Germany), NL (Nederland), BE (Belgium), FR (France), UK (United Kingdom), IT (Italy), DK (Danemark), FI (Finland), SE (Sweden), ES (Spain)

PROMISE OF SATISFACTION

If for any reason you are not completely satisfied with your purchase, let us know within a year of delivery and we will send you a free one-time replacement or a refund of the full purchase price.